Your payment method may not work for different reasons. Make sure you have entered all your information correctly (your pin code, your card number, etc.). If the problem occurs, it may be that your bank refuses to accept the payment for security reasons.
For products in stock, orders that are placed on weekdays will be shipped within 48 hours. For weekend orders it can take one or two days to process. During holiday and sales periods, the shipping time may take a little longer due to the number of orders to be processed which will be more important.
If you still hadn't received your package despite the delivery time that was communicated to you, it may be for meteorological reasons or because of a case of major force that occurred during the shipment. Use your tracking code to follow your order.
You will usually be refunded within 14 days after your return is checked by our teams. Make sure that you have returned your product, keep your proof of return issued by post as proof in case of problem.
Yes, If it is an exchange of size or color for products of the same price, simply fill in the return form included in your package. Please indicate on the form that it is an exchange and specify the size or variant you would like to receive.