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Delivery, Return, Exchanges and Refunds

Deliveries

Indee Collection is committed to ship your order from the warehouse within two days of your order confirmation. You will receive a shipping email with a tracking number once your order has been shipped. 

Deliveries in Belgium, Netherlands and Luxembourg

Delivery is free above 150 euros of purchase.

Delivery (standard shipment) : 

  • Handled by BPOST
  • Home delivery

Delivery Time (indicative) : 2 working days after shipment. 

 

Deliveries in some European countries outside BENELUX

  • We deliver to Spain, Germany, France, Sweden, United- Kingdom, Denmark and Italy.

Delivery ( standard shipment):

  • Handled by DHL Parcels
  • Home delivery

Delivery time (indicative) : 1-6 working days after shipment

Customs duties are handled by the customer, the purchaser.

International deliveries 

  •  We deliver to United-States, Japan, Australia

Delivery (Standard shipment) 

  • Handled by DHL Express
  • Home Delivery

Delivery time (indicative) : within 1-2 weeks

Customs duties are handled by the customer, the purchaser. 

During the lockdown COVID-19 :

The deliveries in Belgium do not change a lot, you will receive your parcels within the usual time. For European countries, it may take a few more days. The times are given as an indication.  

Returns & Exchanges

As soon as we receive your package, you have 14 days to return it. 
Products must be returned in their original packaging with the label intact, unwashed, unworn. 

During the lockdown COVID-19 :

During this period, we understood your restrictions, so we have extended the return period to 30 days.

Netherlands and Luxembourg and France

the return labels are included in your package. 

  • Please fill in the return form included in your package justifying the reason of your return and any quantities returned.Insert it in your package.
  • Put your return label on your package.
  • Go to the nearest post office

For other countries

The return is at your charge and risk via the shipping company of your choice.

Return your package to us at the following address : 

41 Sint Hubertusdreef 3090 Overijs 
Belgium
For exchanges

To proceed to an exchange of size, you just have to fill in the form by specifying the size you want to exchange in the area reserved for this purpose.

 

Refunds

We will process refunds as soon as we have received your return within 14 days after the day of reception of your package.