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Shipping, Returns, Exchanges and Refunds

SHIPPING

INDEE Collection is committed to ship your order from the warehouse within two days of payement from Monday to Friday. At the very most it can take up to 6 business days. You will receive a shipping email with a tracking number once your order has been shipped. 

Shipping in European Union countries

Free shipping for all orders over 100 €.

Orders under 100 €:

- Belgium, Netherlands, Luxemburg, France & Germany: 6 € 

- Other European Union countries: 15 €

Shipping methods :

HOME DELIVERY

We use most of the time Bpost and sometimes FEDEX. 

Delivery Time (indicative) :

2 working days after shipment from Monday to Friday. At the very most it can take up to 6 working days. 

For UK and Switzerland the customs duties are handled by the customers. 

 

International shipping 

We deliver to the United-States, Japan, Australia

Free shipping for all orders over 200 €.

Orders under 200 €: 

- United-States : 25 €

- Japan and Australia : 40 € 

Shipping methods :

HOME DELIVERY

  • Handled by FEDEX

Delivery time (indicative) :

6 working days after shipment from Monday to Friday.

Customs duties are handled by the customer, the purchaser.   

RETURNS AND EXCHANGES

As soon as you receive your package, you have 14 days to return it. 
Please ensure that the items still have all original tags and labels attached to them and that they are unworn, unwashed and undamaged.

The return is at your charge and risk via the shipping company of your choice.

If you have any questions concerning your purchase, returns or exchanges then please do not hesitate to contact us at info@indeecollection.com. 

Return your package to us at the following address : 

Inde SPRL
41 Sint Hubertusdreef 3090 Overijse
Belgium                                                                                                                 
  • Please ensure that the items still have all original tags and labels attached to them and that they are unworn, unwashed and undamaged.

  • Fill in the return form included in your package justifying the reason of your return and any quantities returned. Insert it in your package.
  • Put the item back in its original packaging (plastic bag, envelop, box, etc.).
  • Bring your return package to one of the nearest post office

Good to know: You can return multiple orders within the same box. Simply place the different return forms in the package.  

 

For exchanges

To proceed to an exchange, please send an e-mail to info@indeecollection.com with your request and fill in the form that you receive in your package by specifying the size you want to exchange in the area reserved for this purpose.

 

REFUNDS

We will process your refund as soon as we have received your return within 14 days after the day of reception of your package.